As a Call Center Agent, you will be responsible for answering incoming calls and addressing the needs and concerns of our clients and their families. This may include scheduling appointments, providing information about services, assisting with billing inquiries, and resolving customer complaints. The position offers flexibility to work remotely or in the office, with comprehensive training provided. The company values diversity.
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You will be responsible for providing exceptional customer service to patients and their families, playing a vital role in ensuring clients receive the best possible care and support, both in-person and remotely. Main responsibilities include answering phone calls, scheduling appointments, and assisting with administrative tasks related to patient care. Respond to incoming calls and inquiries, schedule appointments and coordinate with caregivers, and maintain accurate records.